Skip to main content

​
Overview

The Ingestion tab in Identity Insights displays daily data collection patterns over time, helping you monitor the health of your identity data collection. Use this view to identify drops in ingestion, troubleshoot integration issues, and ensure consistent data quality.
Prerequisites:
  • Access to Identity Insights dashboard
  • At least one identifier configured and collecting data
  • Ingestion data is updated daily

​
Steps

1

Navigate to Ingestion tab

Go to Identity > Identity Insights and click the Ingestion tab.
2

Select date range

Choose between Past 7 Days or Past 30 Days using the date range selector. The chart displays data ingestion per day for the selected period.
3

Review daily patterns

Examine the chart to understand your normal data ingestion patterns. Look for consistent daily volumes and identify any baseline trends.
4

Identify drops in ingestion

Look for sudden decreases in daily ingestion volumes. Drops may indicate:
  • Integration issues with identity vendors
  • Changes to your site or app affecting identity collection
  • Vendor-specific problems
  • SDK deployment issues
5

Correlate with recent changes

If you notice a drop, review any recent changes to your site, app, or SDK configuration that might affect identity collection. Check deployment logs and vendor status pages.
6

Verify vendor integration

Confirm that identity vendors are still properly integrated and that API keys or configurations haven’t changed. Check vendor documentation for any updates or deprecations.
7

Contact support if needed

If the drop persists or you need assistance identifying the cause, contact Support with details about when the drop occurred and any recent changes.
Tips for monitoring ingestion:
  • Establish a baseline by reviewing ingestion patterns over several weeks
  • Compare 7-day and 30-day views to identify both short-term and longer-term trends
  • Look for patterns - consistent drops on specific days may indicate scheduled maintenance or vendor issues
  • Monitor multiple identifiers to identify if drops are identifier-specific or platform-wide
  • Use the Ingestion tab proactively to catch issues before they impact downstream use cases
  • Daily updates mean you can quickly identify and respond to ingestion problems
Important:
  • Ingestion data reflects the Past 7 Days and Past 30 Days only - historical data beyond this range is not available
  • Drops in ingestion may take a day to appear in the dashboard due to data processing time
  • Some identifiers may have naturally lower volumes - focus on significant drops relative to baseline
  • Temporary drops may occur during SDK deployments or vendor maintenance windows

​
Next Steps

Understanding Identity Overlap

Analyze identifier relationships and overlap

Analyzing Domain Overlap

Assess cross-domain identity resolution

Back to Identity Insights

Return to Identity Insights overview